Disconnect the power cable from the Chromecast device.
Enable the option "Allow guests to see each other and access my local network" in the "Guest Network Setup".
Note: If you're unable to set up using the Netgear Nighthawk router, then you may need to:.
Unplug the power source for ~1 minute before plugging back in.
Use our self-help flow to troubleshoot a Chromecast connection issue.
Did your ISP (Internet Service Provider) upgrade or make any changes to your router/modem?.
Were there any recent changes to your network?.
Has the Chromecast device been connected to this network before?.
The Chromecast device is within 15 - 20 ft of the mobile device or tablet you're using to set it up.
iOS: Get the latest version Google Home app.
Android: Get the latest version Google Home app.
If you're setting up from a supported iOS or Android device, make sure you're using the most recent version of the Google Home app.
Make sure you're using the correct password.
The LED light on the side of the Chromecast device is white.
Chromecast is powered on and plugged into a wall outlet.
Has anybody else experienced this situation, or can someone suggest a solution.If you're able to see your Wi-Fi network listed in the Google Home app during setup, but you can't connect your Chromecast or Chromecast built-in device to the network and complete the setup process, try these steps. I have power cycled both the Cable Adaptor and the Smart modem (leaving them off for about 10 minutes) and I have deleted "cookies" and browsing history before re-starting the computer.īasically: Smart Modem has Green Light when connected to Cable Adapter, the "MyModem" shows Internet connected, but Chrome or IE cannot connect.ĭisconnect the smart modem from the Cable Adaptor, eventually the Blue light on the Smart Modem comes on, "MyModem" shows Internet Connection (albeit 4G) and Chrome and IE work as normal. Now "Google Chrome" and "IE" can load the web pages and all is working as it should. If I unplug the connection between the Cable Adaptor and the Smart Modem, the Smart Modem eventually reverts back to the 4G backup, and the Blue light on the front of the modem is on. None of the existing "Bookmarks" work and typing a known address it to the address bar also results in "Page Cannot be found". WHen either "Google Chrome" or Internet Explorer is started, no pages can be found. The Cable Adaptor is is showing "Healthy and Connected" and the Smart Modem has a "Green" light on the front, the network icn in the bottom right hand corner of the taskbar shows it has "Internet Access". They got a new Cable adapter modem from the Telstra shop and it is connected to a Telstra Smart Modem Gen2, which is connected to the computer (Win7 x32) via RJ45 connection. Hi All, I have an issue with my elderly parents computer while trying to get "Google Chrome" connect to the internet.
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